Refund Policy

🔁 Returns & Refunds Policy – MAFAL LTD

At MAFAL LTD, we want you to shop with confidence. If you're not fully satisfied with your purchase, we’re here to help.

🔄 Returns

You may request a return within 14 days of receiving your order, as long as the item meets the following conditions:

  • Item is unused, unworn, and in its original packaging

  • Item is in resellable condition

  • You provide valid proof of purchase (e.g. order number)

🚫 Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Used or damaged products

  • Opened personal care items

  • Clearance or final sale items

  • Customized or special order items

💷 Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.

If your return is approved:

  • A full refund will be issued to your original payment method within 5–7 business days

  • Shipping fees are non-refundable, unless the return is due to our error (e.g. incorrect or damaged item)

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • We strongly recommend using a trackable shipping service to prevent lost packages

📦 Wrong or Damaged Item?

We’re truly sorry!
If you received the wrong item or your order arrived damaged, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost to you.

📩 Need Help or Want to Start a Return?

Get in touch with us:

📧 Email: maffilimitedcompany@gmail.com
📞 Phone / WhatsApp: +44 7883 415897